24/7 Mental Health Crisis Support
(877) 882-5122

24/7 Medical Support
(877) 882-5122

Safe Place for Youth
(317) 275-8840

Adult & Child Mental Health & Medical Concerns Support Information
(877) 882-5122

Client Rights and Responsibilities

To provide you with quality services that meet your needs, it is important that you participate in your treatment and that you understand and exercise your rights and responsibilities listed below.

RIGHTS | You have the right to:

  • Considerate, respectful, and safe care and protection from harm, abuse, neglect, and exploitation with recognition of your personal dignity. 
  • Person centered and family-centered care which recognizes individual cultural needs. 
  • Access medically appropriate and available treatment regardless of race, color, religion, sex, sexual orientation, gender identity or status as transgender, national origin, age, military service, socioeconomic status, or disability. 
  • Freedom of choice or to request a change in your provider at A&C or designated partner organizations. 
  • Privacy regarding your involvement with A&C to the extent provided by federal and state law. * 
  • Receive information about the identity, education, licensure, and professional status of individuals involved in providing your services. 
  • Obtain information regarding your care, in compliance with applicable laws. • Review and receive an explanation of the bill for services rendered by A&C staff. 
  • Participate in making treatment decisions as well as the right to a clear and complete description of recommended services. 
  • Pain screening. 
  • Be informed of outcomes of any treatment, care, or service whenever those outcomes differ significantly from the anticipated outcomes. 
  • Express concerns, grievances, or complaints regarding any aspect of your care. 
  • Give or withhold informed consent. ** 
  • Receive information in terms and languages you understand. 
  • Contact and consult with legal counsel and private practitioners of your choice at your expense. 
  • Access protective and advocacy services. 
  • Never be denied service based solely on inability to pay. A sliding fee discount schedule is available for those who qualify.

*At times state and/or federal statutes require or permit the release of information without a signed release of information and to allow for emergency treatment without consent in certain circumstances. Please see A&C Notice of Privacy Practices.
**If you are court ordered to participate in treatment and wish to refuse, you may petition the committing court for consideration.

RESPONSIBILITIES | You have the responsibility to:

  • Provide accurate and complete information about your present concerns, past illnesses, prior treatments, and other matters relating to your care. 
  • Be an active and cooperative partner in following your treatment plan, including keeping appointments and notifying clinicians of necessary cancellations. 
  • Ask questions regarding your treatment if you do not understand and / or agree with the recommendations of A&C staff. 
  • Pay all charges for treatment services not covered by insurance in a timely manner. 
  • Inform A&C if and when you choose to receive mental health services elsewhere. 
  • Abstain from being under the influence of alcohol or other non-prescribed mood-altering substances while on A&C premises. 
  • Be considerate of the rights and concerns of other clients and A&C staff. 
  • Respect the confidentiality and privacy of other persons seen at A&C. 
  • Never carry weapons of any kind on A&C premises. 
  • Provide supervision of any minor children who may accompany you to A&C. 
  • Abstain from using any tobacco products while on any A&C property, inside buildings and outside grounds.

If you are dissatisfied with your services, have a concern about your treatment or safety, or feel that your privacy or confidentiality has not been honored, please call the Care Experience Hotline at (317) 893-0319.

If you do not want to speak to someone directly, you may fill out a “Client Grievance/Complaint” form which is located in each lobby. You also have the right to contact the DMHA Consumer Service Line at (800) 901-1133 or The Joint Commission Complaint Line at: (800) 994-6610 or Indiana Disability Rights at (800) 622-4845.

Adult & Child 24-Hour Emergency Assistance

Behavioral health needs and medical concerns can be addressed 24/7 by contacting the numbers below.

Contact

(317) 882-5122
Toll free: (877) 882-5122

Sarah Miller, PMHNP-BC

Sarah Miller works with the addictions team, general psychiatry for adolescents and adults, and the competency restoration team. She is board-certified as a Psychiatric Mental Health Nurse Practitioner. Her specialties are working in addictions and with people who experience serious mental illness.

Miller graduated from Indiana University with a psychology degree and went back to school for nursing. She received her nursing degree from Indiana Wesleyan University and worked in a nursing home and also spent time working in a group home with adolescents. She received her master’s degree from Vanderbilt University.

She enjoys hanging out with her family and her two dogs, and going to sporting events.

Joanna Chambers, MD

Dr. Joanna Chambers is a psychiatrist who began seeing Adult & Child Health patients in November 2021. She graduated from Medical College of Georgia with her Doctorate of Medicine in 1996 and completed her residency in psychiatry at Yale University School of Medicine. In addition to bringing a wealth of experience, she currently serves as an associate professor at Indiana University School of Medicine where she teaches Clinical Psychiatry. She is certified in Addiction Medicine and has a special interest in treating pregnant and postpartum women. She is President of the American Academy of Psychoanalysis and Dynamic Psychiatry Organization as well as a sitting member of many medical association boards. Recently, she has won the Residents’ Award for Teaching Excellence in 2020 from Indiana University and has received “Best Doctors Award” in 2010, 2011, and 2014. Dr. Chambers is incredibly active in the medical, academic, and research realms of medicine. She is currently accepting new patients on Wednesdays.