Primary Care, Psychiatry and Clinic Based Services
Our clinics offer a range of services to support the mental and physical health of individuals in need. These services are designed to provide quick and efficient access to care, as well as crisis stabilization support for those who are at high risk.
Primary Care
Primary Care services are comprised of board-certified physicians, advanced practice nurses (APRNs), nurses, and medical assistants. Primary Care is comprehensive care that includes services like routine wellness visits, sick visits, immunizations, preventative care, health screenings, lab work, and treatment for chronic illnesses and conditions for patients of all ages. This medical team works collaboratively with other A&C teams to provide integrated care, focusing on the connections between mental health and physical health and how to comprehensively provide treatment to all presenting concerns.
A&C has four primary care clinics located throughout Marion and Johnson Counties.
Psychiatry and Medication Assisted Treatment
Psychiatry services are offered by our board-certified psychiatrists, advanced practice nurses (APRNs), nurses, and medical assistants. The psychiatrists, APRNs, and psychologists collaborate to ensure that client care is effective, seamless, and meets the treatment goals that clients identify. Medication-assisted treatment (MAT) is the use of medications, in combination with behavioral therapies and interventions, to provide a “whole-patient” approach to the treatment of substance use disorders. The team forms a partnership with clients and patients to identify a medication plan that meets identified goals for both mental and physical well being. These medications are FDA approved.
Important Notice! The A&C building located at 8404 Siear Terrace is currently closed for maintenance. While our team works to solve this problem, Open Access will be moved across the street to 8320 Madison Ave, Side B. Thank you for your understanding.
Accessing Behavioral & Mental Health Services
Adult & Child is dedicated to ensuring that all members of our community have quick and easy access to the care they need. To become an established patient/client for behavioral and mental health services, individuals must first connect with our Open Access team to complete the New Client Process. Please note that Crisis Services are available to those who have an immediate need for care.
New Client Process
- Registration – Individuals will be asked to provide basic demographic information such as name, phone number, address, and insurance information.
- Intake – To better understand your needs, our team will ask a series of questions about your symptoms and health goals. A&C does not provide medication-only services – all behavioral/mental health clients must agree to therapy to receive prescriptions for medication. Please note that a photo ID is required to complete this step.
- Schedule Appointment for Services – After registration and intake have been completed, our team will schedule your first appointment with an A&C provider.
Open Access Walk-In Hours
During Open Access Walk-In Hours, individuals will be seen on a first-come, first-served basis to complete registration and intake. It’s best to arrive as early as possible with your photo ID and insurance information ready to secure a same-day intake appointment. If all time slots for same-day intake appointments are filled upon your arrival, A&C will complete registration and schedule a follow-up appointment to complete intake within 48 business hours of your walk-in visit.
- 8320 Madison Ave, Side B | Monday – Friday, 9am – 2pm
- Garfield Park Clinic, 234 East Southern Ave | Mondays, 9am-2pm
Scheduled Intake Appointments
Individuals also have the option to call our main line at (877) 882-5122 and choose Option 7 to be directed to an A&C representative who will assist with registration and scheduling an initial intake appointment. Please note that the 48-hour guarantee for intake appointment is available ONLY to those who utilize Open Access Walk-In Hours, and that a valid photo ID is required for intake appointments.
Referrals for Services
Safety is Our Top Priority
A&C wants to ensure the safety of every individual. Initial questions related to safety will be asked at initial contact and at follow-up sessions. If an individual needs further assistance, a crisis therapist will work to further identify how we can assist in making sure that an individual is safe and has the resources needed until treatment is started, as well as during treatment.
Centralized Toll-Free Number and Fax Services at A&C
24/7 Emergency Services Available at A&C
The Call Center manages all incoming calls for A&C, allowing for efficient and accurate continuity of care, scheduling, and triage of client and patient needs. Additionally, A&C maintains 24-hour, seven-day-a-week emergency services.
Crisis Stabilization for Active Clients, Patients and Community Members
Care Coordination
Care Coordination is the organization of care activities among different services and providers, both internally and externally of A&C. The goals and purpose of Care Coordination include:
- Share treatment information
- Increase the safety, effectiveness, and accessibility of care
- Coordinate services across all health providers
Outpatient Mental Health and Addictions
A&C offers treatment to individuals with mental health, addictions, and/or co-occurring disorders, providing a strong rehabilitation team. These services are provided at all outpatient clinic locations and offer a broad range of treatment models. A team of skills development specialists, peer recovery specialists, and therapists provide a variety of therapeutic and case management services intending to maximize the client’s/patient’s level of functioning. Services provided include: assessment, individual therapy, family therapy, group therapy, activities of daily living, psychoeducation, peer recovery services, and case management. Psychological and psychiatric evaluation may be available upon referral.
