We Value Your Feedback!
Adult & Child Health is dedicated to providing safe and high-quality person-centered services to all those we serve. Because we believe patients, clients, and consumers should play an active role in their treatment, we also encourage self-advocacy and the ability for all to share their care experience or concerns.
If you would like to share your experience, report a concern or complaint about the safety or quality of Adult & Child Health services, please contact our Care Experience Hotline (317-893-0319) or email at [email protected].
You may also complete a Care Experience Form and leave it with any Adult & Child Health staff or mail it to the following address:
ATTN: Care Experience
Adult & Child Health
8320 Madison Ave
Indianapolis, IN 46227
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As a client, you also have the right to file your complaint/grievance with the Indiana Department of Mental Health and Addiction (DMHA), the governing body of all Community Mental Health Centers in Indiana. To learn more about this process, please visit DMHA’s website here.
You may also submit a formal complaint to The Joint Commission, our accrediting body, by visiting its website here.